The Uganda Communications Commission (UCC) has issued a stern warning to e-commerce companies, urging them to refrain from delivering substandard goods to customers.
At the sectoral workshop on Supply Chain Security and Electronic Advanced Exchange (EAD) held in Kampala on April 16, Ms. Julianne Mweheire, Director of Industrial Affairs and Content at UCC, representing the executive director, expressed concern over the prevalent practice among some e-commerce firms of displaying products different from what they ultimately deliver.
“We’ve observed instances of delayed deliveries, which is one of the key areas we’re addressing today by providing training to ensure adherence to due process,” she remarked.
Mweheire emphasized the pivotal role of courier companies, which have become increasingly involved since the licensing of e-commerce entities. She stressed the importance of standardization in service delivery, particularly focusing on the final mile aspect.
As regulators, UCC prioritizes customer protection through ensuring timely and secure product delivery, aiming to prevent the inclusion of hazardous materials or narcotics in courier items.
Ms. Dawn Wilkes, Program Manager overseeing Security at the Universal Postal Union, highlighted the Union’s commitment to enhancing the security and safety of postal products, emphasizing the vital role of networks in fostering global trade.
Mr. Mathew Nice, Manager for Global Interdiction on Dangerous Substances (GRIDS) under the United Nations International Narcotics Control Board (INCB), underscored efforts to improve safety and security globally, particularly regarding the trafficking of harmful synthetic drugs through express couriers or postal services.
The workshop, spanning from April 16 to April 18, convened participants from licensed e-commerce and national courier operators, along with relevant government agencies such as the Uganda Wildlife Authority (UWA), National Drug Authority (NDA), Uganda Police Force – Drugs and Narcotics, and Uganda Civil Aviation Authority (UCAA).
Ms. Mweheire emphasized the growing significance of addressing concerns related to mail security standards, cyber security, and mandatory data exchange requirements, emphasizing the need for data protection, counterfeit prevention, customer trust, regulatory compliance, and cybersecurity risk mitigation to maintain the integrity of the supply chain in the evolving landscape of electronic communication and e-commerce.
